Bedford Plumbing & Flood Pros is a NYC Master Plumber Lic. #2841 firm dispatching from 232 Leonard Street, Brooklyn. Burst pipes, floods, sewer backups, water heater failures — Master Plumber on every truck, $1M insured, insurance documentation included.
Most plumbing "emergencies" call centers route to whoever picks up. We dispatch from Leonard Street, run our own trucks, and answer every call with a live dispatcher — because at 2am, you don't have time to be transferred.
Not voicemail. Not a call center in Arizona. A real dispatcher in Brooklyn who knows the streets, the buildings, and gets the right truck to you in 30 minutes.
NYC Master Plumber Lic. #2841, NYS DOB-certified, $1M liability bonded. The same person who answers your call shows up at your door.
Every flood and burst-pipe job includes photo logs, moisture readings, and an itemized estimate formatted for your carrier. Your adjuster gets what they need on day one.
Six core emergency and routine services — same Master Plumber, same trucks, same insurance documentation on every job. Click any service for the full scope of work and pricing detail.
Same-hour dispatch, full damage mitigation, insurance documentation included.
See service →Same-day install. Gas, electric, or tankless. 10-year warranty options.
See service →Water extraction, drying, decontamination, full insurance documentation.
See service →Controlled thaw, leak detection on refreeze, full insulation upgrade.
See service →Cat-3 water cleanup, drain clearing, replacement, IICRC-protocol decontamination.
See service →Steam, hot-water, hydronic — diagnosis, repair, replacement.
See service →
Bedford Plumbing & Flood Pros was founded in 2002 by Master Plumbers who'd spent a decade watching call-center "emergency plumber" outfits gouge Brooklyn homeowners at 2am with no skills to back it up.
We built the opposite: a dispatch desk at Leonard Street that answers in two rings, a fleet of fully-stocked trucks with the most-common parts on board, and a Master Plumber on every single call — not an apprentice subbing it out.
347 verified reviews. 4.9 average. The work happens at 2am, on Christmas Eve, in flooded basements. The reviews come from real people we kept dry.
"Pipe burst at 1am in our Bushwick brownstone. Bedford was here in 25 minutes, fixed and dry by 3am. Saved our floors and our sanity."
"Water heater died right before company came over. They had a new one installed same day. Real master plumber, not some flake."
"Basement flooded after the storm. Bedford was the only company that picked up at 4am. Insurance approved their estimate next day, no fight."
"Frozen pipe in our garage in January. They thawed it carefully, found a hairline crack we didn't know about, fixed everything in 2 hours."
"Sewage backup in our basement — terrifying. Bedford came at 6am, did the cleanup right, full documentation for insurance. Total pros."
"Boiler died on the coldest day of the year. They diagnosed it, sourced the part, had heat back on by evening. No price gouging."
Six questions we get every week. If yours isn't here, the dispatcher will answer it in 30 seconds when you call.
All FAQs →From the dispatcher's desk and the trucks: real Brooklyn plumbing emergencies, what causes them, and what to do before we arrive.
Live dispatcher 24/7. Master Plumber on the truck. We roll from Leonard Street — 30-minute average response across Brooklyn. Insurance documentation on every job.
Live dispatcher answers — average response under 60 seconds.
A Master Plumber will call you at the number provided within 2 minutes. If urgent, call (347) 716-8030 directly.
Live dispatcher 24/7/365. Master Plumber on the truck. We roll from Leonard Street in Brooklyn.
(347) 716-8030