Yes — for emergencies inside our core 4-neighborhood coverage zone (Williamsburg, Bushwick, Bed-Stuy, Ridgewood). Our Leonard Street dispatch puts a Master Plumber in your basement in 30 minutes on average. Outside the core zone, expect 45–60 min from anywhere in Brooklyn or Western Queens.
Our dispatch fee covers the first 30 minutes on-site and a written estimate before any work begins. The dispatch fee credits toward the job if you approve the work. No surprise charges — what's on the estimate is what you pay.
NYC Master Plumber License #2841, NYS DOB certified, $1M liability coverage, and bonded. Happy to email a current Certificate of Insurance to your property manager or co-op board before the truck arrives.
Every flood job comes with photo logs, moisture readings, and an itemized estimate formatted for insurance carriers. We've worked with Allstate, State Farm, Liberty Mutual, and most NYC co-op carriers. Your adjuster gets what they need on day one.
Yes. The phone is staffed by a live dispatcher 24/7/365 — Christmas Eve, Super Bowl Sunday, 4am Thursday. Holiday rates apply for non-emergency work, but emergency dispatch is the same flat fee.
Yes. We carry the Certificate of Insurance, NYC license documentation, and W-9 information most co-op boards and property managers require. We've worked across hundreds of Brooklyn coops since 2002.
We stock the brands NYC water systems are built for: Bradford White and Rheem water heaters, A.O. Smith on commercial, Type-L copper for repairs, Uponor PEX where code allows. Brand substitutions communicated in writing before install.
1-year Bedford labor warranty on all repair and installation work. 10-year tank warranty on most water heaters. 25-year warranty on copper repairs we install ourselves.
Water doesn't wait. Neither do we.
24/7/365. Master Plumber on every truck. 30-minute average response across the Brooklyn core zone. $1M insured.